Returns & Exchanges
We want you to be completely satisfied with your science-inspired fashion; therefore, we offer 30-day returns on all apparel and accessories in their original condition. Please note that for hygiene reasons, face masks and earrings cannot be returned unless faulty.
Initiate Your Return
Log into your Science Museum Shop account and select the items you wish to return from your order history to generate a return authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags—including technical specification labels—remain attached and intact.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or local post office.
Receive Your Refund
Once our quality control team verifies the condition of the garments, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing